The city says it is reviewing how it secures drop boxes after the box at City Hall was vandalized and contents were stolen — breaching the privacy of an unknown number of people.
City spokesperson Matthew Grant told CBC Hamilton the number of people impacted is likely small, but said the city is “upset” by the incident.
“It would be very anxiety provoking,” he said. “We take it really seriously.”
The after-hours drop box, on the first floor at the back entrance of City Hall, was breached on Sunday.
The contents, Grant said, could include plan applications, payments and other documents including people’s personal information.
It’s unclear what was in the drop box and what personal information may have been breached.
Who to contact if your info was breached
Grant said the city secured the box, looked for any leftover materials, contacted police and eventually the privacy commissioner after reviewing their procedures.
The Office of the Information and Privacy Commissioner of Ontario told CBC Hamilton it received word from the city Thursday morning.
Grant said the city will review all of its drop boxes now.
“We want to ensure … when [residents] drop that information off they have the confidence that it is safe and secure,” Grant said.
The city says anyone who may have used the City Hall drop-box between 4:30 p.m. on Oct. 20 and 6:00 a.m. on Oct. 22 to contact the city’s corporate privacy specialist at 905-546-2424 ext. 6370.
For now, people will need to submit documents during regular business hours.